• Please fill out the on-line returns form (click here to download). (You will need to ring 01268 411 712 for a reference number to complete your returns form)
• Once you have completed your form & have your reference number please print it clearly & BOLDLY on all packages you are returning, along with your company name.
• If you are sending back more than one package, please number your boxes, 1 of 3, 2 of 3, 3 of 3 etc.
• Please include a copy of the original receipt/invoice with your goods in box #1
• All faulty goods must be returned within 28 days. (Any returns sent after this period, will be returned to the manufacturer and will therefore be at their discretion.)
• All goods returned for a credit must have any original packaging. (Otherwise, if faulty, they will be credited at the un-packaged price)
• All foil balloons must be deflated (returned flat, this can be done by putting a straw in the valve to release the air)
• All returns must be in a suitable condition to test (valves intact)

We wish to remind you that we do not accept nor re-credit the following items:

• Balloons that have burst due to over inflation.
• Goods that show signs of being displayed (i.e.: Velcro, glitter writing, colour loss.)
• 4", 7" and 9" foils
• Seasonal balloons that have not been returned within 1 month after the season has finished.
• Any balloon that has been cut to deflate.

Credits will be processed following an investigation and a 20% re-stocking fee will apply to all non-faulty returns.

Unfortunately we cannot pay the carriage back. (Except for damaged products, which couriers reimburse)

This does not affect your statutory rights.