Returns Policy
- Please fill out the on-line returns form. (You will need to ring 01268 411712 for a reference number to complete your returns form)
- Once you have completed your form & have your reference number please print it clearly & BOLDLY on all packages you are returning, along with your company name.
- If you are sending back more than one package, please number your boxes, 1 of 3, 2 of 3, 3 of 3 etc.
- Please include a copy of the original receipt/invoice with your goods in box #1
- All faulty goods must be returned within 28 days. (Any returns sent after this period, will be returned to the manufacturer and will therefore be at their discretion.)
- All goods returned for a credit must have any original packaging. (Otherwise, if faulty, they will be credited at the un-packaged price)
- All foil balloons must be deflated (returned flat, this can be done by putting a straw in the valve to release the air)
- All returns must be in a suitable condition to test (valves intact)
We wish to remind you that we do not accept nor re-credit the following items: -
- Balloons that have burst due to over inflation.
- Goods that show signs of being displayed (i.e.: Velcro, glitter writing, colour loss.)
- 4", 7" and 9" foils
- Seasonal balloons that have not been returned within 1 month after the season has finished.
- Any balloon that has been cut to deflate.
Credits will be processed following an investigation and a 20% re-stocking fee will apply to all non-faulty returns.
Unfortunately we cannot pay the carriage back.
(Except for damaged products, which couriers reimburse)
This does not affect your statutory rights.
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